j20 Platform Privacy Notice

This page describes what we collect when you use j20 and how we keep that data protected. We at j20 take your privacy seriously and are committed to transparent practices around personal information.

When you register on our j20 platform, deposit funds via DANAe-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, or access our games and sportsbook markets, we collect certain data to operate our service, process your transactions, and comply with local regulations.

Our j20 privacy policy explains what data we collect, how we use it, who we share it with, and what rights you have. If you have questions about our data practices, contact our support team through your j20 account dashboard.

What Data We Collect on j20

We at j20 collect personal information when you register an account, deposit funds, withdraw winnings, or contact our support team. This includes your full name, email address, phone number, date of birth, and residential address. We also collect identity documents (ID, proof of address, and a selfie holding your ID) during our verification process before your first withdrawal.

When you use our j20 platform, we collect transaction data—deposit amounts, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), withdrawal requests, and settlement status. We also log your gameplay activity—which games you access, your stakes, outcomes, and account balance changes. Our j20 system records your IP address, device type, browser information, and access timestamps for security and fraud prevention.

How We Use Your Data on j20

We at j20 use your personal information to operate our platform, process your deposits and withdrawals, verify your identity, and settle game outcomes. We use your contact information to send account notifications, payment confirmations, and support responses. Our j20 team may contact you regarding account security, verification status, or promotional offers (which you can opt out of at any time).

We use transaction and gameplay data to detect fraud, prevent abuse, and comply with anti-money-laundering regulations. Our j20 system analyzes patterns to identify suspicious activity and protect your account. We also use aggregated, anonymized data to improve our platform, understand user behavior, and develop new features.

Data retention on j20: We retain your personal information for as long as your account is active and for a period thereafter to comply with legal obligations. You can request deletion of your data by contacting our support team, subject to regulatory requirements.

Third-party processors and data sharing on j20

We at j20 share your data with payment processors to handle deposits and withdrawals. Our partners at mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment receive only the information necessary to process your transaction. We do not sell your personal data to third parties for marketing purposes.

Our j20 servers may be located outside your jurisdiction. We use industry-standard encryption and security protocols to protect your data in transit and at rest. We may disclose your information if required by law, court order, or government request. Our j20 platform operates across JakartaSurabaya, Bandung, Medan, Semarang, and Yogyakarta subject to applicable data protection regulations.

Your Rights and Our j20 Commitments

We at j20 respect your privacy rights. You have the right to access your personal data, request corrections, and ask for deletion subject to legal obligations. You can update your profile information, email address, and phone number directly in your j20 account settings. To request a copy of all data we hold about you, contact our support team.

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    Cookies and tracking on j20Your control

    Our j20 platform uses cookies to remember your login session, preferences, and security settings. We do not use cookies for third-party advertising. You can disable cookies in your browser settings, though this may affect j20 functionality.

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    Security measures on j20Our practice

    We at j20 use encryption, firewalls, and regular security audits to protect your data. We do not store full payment card details; our payment processors handle card information securely.

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    Children's privacy on j20Our policy

    Our j20 platform is not intended for users under the age of legal majority in their jurisdiction. We do not knowingly collect data from minors.

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    Policy updates on j20Our notice

    We at j20 may update this privacy notice from time to time. We will notify you of material changes via email or in-app notification. Your continued use of j20 after such changes constitutes acceptance.

Contact us about privacy on j20

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our j20 support team. You can reach us through in-app chat, email, or phone during business hours. We will respond to all privacy inquiries within business days.

Note: Our j20 privacy policy complies with applicable data protection regulations in the jurisdictions where we operate. During Idul Fitri, Idul Adha, Imlek, or Nyepi, response times may extend beyond standard business hours.

For additional information about our terms of service, account verification procedures, or payment policies, visit our Terms or FAQ pages. We remain committed to protecting your privacy and operating our j20 platform with transparency and integrity.

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